Suppliers of Leading Laboratory Chemicals & Scientific Equipment

Technical Support

Services

We offer a comprehensive range of After Sales Services, both In-House & Onsite

  • Repairs 
  • Servicing 
  • Preventative Maintenance
  • Installation & Commissioning 
  • Training 
  • IQ, OQ, PQ
  • Calibration (see our calibration page for more info!)

We are the Authorised Service Centre for a wide range of International Brands such as but not limited to Ametek Brookfield, Binder, Grant Instruments, Atago and Dueperthal. 

We install, commission, provide training and IQ, OQ Services with supporting documents for new equipment – please request this as needed from your Sales Rep.

We also have a proven track record of providing efficient repair services for a variety of other different manufacturers of Laboratory Equipment.  All enquiries welcome!

See our buyers guides for a full listing of the Brands that we are able to provide after sales support for!

Repairs

We handle repairs on both warranty and out of warranty units & oftentimes on units that are now out of production.

We carry out a thorough investigation and provide you with a complete report on the root cause of the failure or malfunction, as well any other hidden, underlying faults that may be present and that may worsen over time if not addressed timeously. 

Pricing

We provide upfront pricing for approval before any repairs are undertaken.

Labour and travel rates are kept fixed & are cost competitive to meet your budget.

We pride ourselves on our quality service and warranty our labour/service for a period of 30 days from return of instrument.

Turnaround Times

Kept to 5 working days or less for those urgent requests.

We keep you informed of any unforeseen delays.

Emergency services: We provide 1-2 day turnarounds for those productions that go on standby without the unit, without charging extra for these urgent services.  Bookings a must!

Routine Preventative Maintenance

Prevention is always better than cure!

  • Saves money, equipment downtime, & extends the life of the unit.
  • Is in keeping with Good Laboratory Practices (GLP) for those companies that undergo audits!

MCL Service Level Agreements

  • We offer Service level agreements that take the fuss out of service!
  • Is tailor made to meet your exact requirements.
  • Highly discounted pricings when large volume of equipment.
  • Qualified Service Technicians identify signs of wear and tear, hidden or underlying defects and faults to avoid eventual equipment breakdown and downtime – all tailored into the Service plan.
  • Click on this link if you wish to enquire further about this service

Contact

Johannesburg

10 Village Crescent
Linbro Business Park
Frankenwald

Telephone +27 (0) 11 608 4664
Fax +27 (0) 11 608 4741
Email: kgovender@moncon.co.za

Cape Town

Unit A6, Edgemead Business Park
Link Way, Edgemead
Cape Town, 7441

Tel:   0861 109 259
Fax:  0861 109 258
Email:
phillipps@moncon.co.za
fphillipps@moncon.co.za
garyw@moncon.co.za

Durban

11 Norge Industrial Park
Coral Gate Cove
Southgate Business Park
Umbogintwini, Durban

Telephone +27 (0) 31 914 2912
Fax +27 (0) 86 516 1141
Email: sameera@moncon.co.za or kgovender@moncon.co.za


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